I recently had the opportunity to be interviewed by Rob Roberts, a reporter at the Kansas City Business Journal. In the Entrepreneur column, I shared some insights into how our structure allows us to flexibly respond to projects of all sizes.
Fulfilling Diverse Needs
Over the years we’ve worked with some of the same clients in a number of capacities, responding to their various needs. We’ve done large scale remodels or built new facilities for them. When they need small work like moving doors done or want to rework a floor for a new purpose, we’ve worked with them to accomplish these goals as well.
We don’t have a separate small projects division. Our entire team works on small projects and on new construction jobsites. Generally, the client is working with the same team they’ve come to know throughout multiple projects. We do this to maintain relationships with our clients. We want them to know they can turn to us a as a trusted source of construction expertise, and we want them to know that our team understands them and their organization.
Rather than hiring and training new people when simultaneous projects require more project managers than we have in Kansas City, I can borrow from one of our other offices. Our associates know our unique design-build model and help provide those services. Clients appreciate knowing we’re bringing in someone they can trust who understands our business model and can provide top-notch service.
Maintaining Contact at the Top
I have a team of project managers who oversee projects on a day-to-day basis. I stay in close touch on each project and get to know the client. Keeping the lines of communication open at the leadership level maximizes client confidence.
Read Roberts’ complete column.